Snooze Pills takes responsibility for all the disruptions regarding orders that are done due to any glitches in our system. We provide a full refund or a compensation order if the placed order is not delivered to the customer or a wrong order is delivered due to any fallacy or misconception from our side. Snooze Pills does not hold responsibility for the orders that are not delivered or are lost due to the misinformation regarding address from the customer side. We also do not accommodate refunds over the errors by the mailing company i.e. Royal Mail. Snooze Pills does take a strong grip over the information regarding your orders so if your order is delayed, lost, or kept by some third party, let us know regarding the issue via email or WhatsApp in order to seek help in this matter.

Snooze Pills has a strict return policy in favor of customers regarding all the orders that are wrongly dispatched due to any flaw or error from our side. So if you do not get the particular product that you have placed, we will be obligated to accommodate the customer with the return of the order with the product that you have placed. Snooze Pills does not accommodate the return orders which are wrongly placed, so if the error caused is from the customer side, we will not uphold the responsibility of the return in that case. Merely, we will take the return of the orders that are falsely dispatched, not on the orders that are miss placed.